Design/Sales Specialist

REPORTS TO – General Manager and/or Head of Business Development

JOB OVERVIEW – Assist customer with options, selections, products and services provided by Granite
Works, including but not limited to Countertops, Cabinets, Flooring, Tile and accessories for kitchen and
bath products. Must excel in a team environment to provide professional design and estimating
services. A working knowledge of High Volume Builders, Custom Homebuilders, Remodelers, General
Contractors, Design/Build firms, and Architectural firms’ requirements is preferred.

RESPONSIBILITIES
 Assist walk-in customers
 Answer sales calls, follow up with customers to close sale
 Achieve monthly sales targets
 Contact potential commercial customers, including builders, developers and contractors
 Estimate Sq. Ft. of projects in order to produce accurate quotes
 Create designs on 20/20 program and assist customers with cabinet selection
 Contact suppliers to obtain pricing and specifications of slabs
 Usher customer to stone yard and assist with remnant selections
 Make recommendations related to design, colors, market trends, etc.
 Work as team to assist customers needs, even if customer made first contact with another sale
representative.
 Perform In-Home estimates
 Take field measurements for cabinet projects
 Create, Revise and Update sales orders on Company internal system
 Must be willing to meet with customers at job sites for measurements and project management.
 Must be available to work Saturdays.
 Must contribute and maintain a positive working environment with all clients and team
members of our company.

SKILLS REQUIRED
 Bidding
 Client Acquisition
 Client Retention
 Customer Satisfaction
 Lead Generation
 Order Processing
 2020 Kitchen Software
 Microsoft Office
 Organization and time Management

I'd give Granite Works six stars if it was an option. We updated the look of our kitchen by replacing dark granite countertops with a bright Cambria quartz--the cabinets and wall tile remained. We're astonished the crew removed the old counters without any of the wall tile breaking! Once we settled on our choice, the ordering, measuring and installation took a bit less than two weeks. Schedules were kept, and everyone we dealt with was efficient, quite punctual, and left everything basically neat. However, later in the day after the install, we found a small but obvious flaw in the stone in one spot that we felt needed to be addressed. Marco, who came to check it out, and Bruno agreed. Bruno's fix was to totally replace that section of counter. Thank you for doing more than we expected, and ensuring that we are satisfied and delighted customers.... [more]

Sharri W

Love, Love, Love this place!! First off, when I was searching for a company to do granite countertops for our kitchen, I reached out to several providers on Yelp. Granite Works was one of the first to respond, literally within a matter of hours. I am a busy person and didn't have time to go to their store in Rockville so I was able to do just about everything (including digitally sign the contract) over the internet. They sent over a great guy to do the measurements, and he even brought two samples of granite that my wife and I were considering. They came back in a week and did all of the work in a couple of hours. And it looks GREAT! Quality work, and the best part is that their pricing was $100s less than two other contractors we'd considered. And unlike them, Granite Works didn't require us to be out of the house or move all of our furniture. They were also extremely fast with returning emails, always a plus. We are buying a new house soon and will strongly consider using them again.”... [more]

Stephen White

Granite Works installed a granite kitchen countertop for us. Everything from the request for a bid, to the bid, to the installation was flawless. Had been putting off the project because of the potential for a hassle and disappointments. I feel silly now, because Granite Works was so professional, polite, and prompt. We needed a custom section of the backsplash to rise a couple inches higher under a window, and the piece fits perfectly, and looks great.... [more]

Mark C.

I would have liked to be able to write some sort of review for them because I heard they did good work. I was referred to them to have new counters installed in my kitchen. We went to their show room and my wife picked out a product she liked. They came and measured my kitchen counters, then nothing. A month later and we never heard anything from them. Text messages, e-mails, and phone calls have all gone unanswered. Never got a quote of any sort or any indication they were interested in doing the work. I'm going to assume my small kitchen with it's small counter tops wasn't enough work for them. We can't all have 300 square feet of kitchen counters.... [more]

Aaron Makanoff

I have been an interior designer in the metropolitan area for over 22 years. Over the years I have used and recommended many stone fabricators to my clients but for the last four years I have been working almost exclusively with Bruno at Granite Works. Granite Works has without a doubt the most professional, knowledgeable and hardworking team I have ever worked with. Their customer service revels no other. Nothing is ever too much trouble or difficult for them to tackle. I highly recommend Granite Works!... [more]

Sharon Kleinman